| PackageDescription | extensible trouble-ticket tracking system
Request Tracker (RT) is a ticketing system which
enables a group of people to intelligently and efficiently manage
tasks, issues, and requests submitted by a community of users. It
features web, email, and command-line interfaces (see the package
rt5-clients).
.
RT manages key tasks such as the identification, prioritization,
assignment, resolution, and notification required by
enterprise-critical applications, including project management, help
desk, NOC ticketing, CRM, and software development.
.
This package provides the 5 series of RT. It can be installed alongside
the 3.8 and 4 series without any problems.
.
This package provides the core of RT.
.
This package supports three database types out of the box: MySQL,
PostgreSQL and SQLite. In order to support a zero-configuration install,
SQLite will be used by default, but is not recommended for production
use. Please see /usr/share/doc/request-tracker5/NOTES.Debian for more
details and consider installing rt5-db-postgresql or rt5-db-mysql at
the same time as this package. |